Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported, while being measured on how effectively they move clients forward. The role may suit someone with experience in premium customer service, hospitality, or another environment where quality and outcomes are both important. The position is on-site and full-time, with a condensed schedule of three 13-hour shifts. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says it invests in client-facing employees who perform well and care about clients. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of achieving goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively and remain focused on outcomes.
- Strong active-listening skills, including understanding what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Respond to objections and hesitations with composure and persistence, redirecting clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
