Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, and feel supported while achieving individual and team performance goals. The role may suit candidates with experience in premium customer service, hospitality, or other environments where both service quality and outcomes are important. The schedule is a condensed work week of three 13-hour shifts. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says it invests in client-facing employees who perform and care about the clients they serve. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets, with self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active listening skills and ability to understand both what clients say and mean.
- Ability to manage a high volume of interactions without reducing service quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure no next steps are missed.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
