Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate for its growing client-facing team. This is a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported throughout the process, while being measured on how effectively they move clients forward. The role is suited to people with experience in premium customer service, hospitality, or other environments where both quality and outcomes matter. The position follows a condensed work week of three 13-hour shifts. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active listening skills, including understanding what people mean beyond their literal words.
- Ability to manage a high volume of interactions without sacrificing quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options clearly, patiently, and consultatively, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Address objections and hesitations calmly and persistently, steering clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to ensure a seamless client experience.
- Follow up with clients to maintain momentum and ensure no details fall through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
- Competitive pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
