Member Sales Associate

Serenity Mental Health Centers • Farmers Branch, TX

13d • Onsite

About The Position

Serenity is hiring a Member Sales Associate for its client-facing team. This high-touch, relationship-driven role supports clients in understanding their options, navigating next steps, and feeling supported throughout the process, while meeting performance expectations. The role may suit someone with experience in premium customer service, hospitality, or another environment where both quality and outcomes are important.

The position follows a condensed work week of three 13-hour shifts. Compensation is described as competitive. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

• At least 2 years of full-time, high-quality customer-facing experience.
• A track record of meeting goals or performance targets and the self-motivation to continue improving.
• Ability to build trust quickly and help people feel comfortable.
• Ability to handle rejection, learn from it, and remain focused on outcomes.
• Strong active-listening skills, including understanding what people mean beyond their exact words.
• Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

• Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
• Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach, encouraging them to take the next step.
• Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute consistently to team performance goals.
• Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure.
• Coordinate handoffs between internal teams to maintain a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after year one.
• 10 paid holidays.
• Significant growth and promotion potential as Serenity expands.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed