Member Sales Associate
About The Position
Serenity is hiring a Member Sales Associate for a high-touch, relationship-driven, client-facing role with performance expectations. The associate helps clients understand available options, navigate next steps, and feel supported throughout the process, while being measured on their ability to move clients forward. The role may suit people with backgrounds in premium customer service, hospitality, or other environments where quality and outcomes are important. The position is full-time and on-site, with a condensed work week of three 13-hour shifts. Serenity describes itself as a growing company delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and self-motivation to continue improving.
- Ability to build trust quickly and make people feel comfortable.
- Ability to handle rejection, learn from it, and remain focused on outcomes.
- Strong active listening skills, including recognizing what people mean beyond their literal words.
- Ability to manage a high volume of interactions without reducing service quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while confidently encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, guiding clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
