Member Sales Associate

Serenity Mental Health Centers • Austin, TX

13d • Onsite

About The Position

Serenity is seeking a Member Sales Associate for a high-touch, relationship-driven client-facing role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported while encouraging them to move forward. The position is suited to someone with experience in premium customer service, hospitality, or another environment where quality and results are important. The schedule consists of three 13-hour shifts per week. Serenity describes significant growth and promotion potential as the company expands. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

• At least 2 years of full-time, high-quality customer-facing experience.
• A track record of meeting goals or performance targets and the self-motivation to continue improving.
• Ability to build trust quickly and help people feel comfortable.
• Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
• Strong active listening skills, including understanding clients’ intended meaning.
• Ability to manage a high volume of interactions without sacrificing quality.

Nice To Haves

• Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
• Some leadership experience or a desire to grow into leadership; team leads and shift supervisors are encouraged to apply.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
• Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute consistently and accountably to team performance goals.
• Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
• Coordinate handoffs between internal teams to provide a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after year one.
• 10 paid holidays.
• Significant growth and promotion potential as Serenity expands.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed