Member Sales Associate
About The Position
Serenity is seeking a relationship-driven Member Sales Associate to help clients understand their options, navigate next steps, and feel supported throughout the process. This high-touch, performance-focused role involves consultative client guidance and accountability for moving clients forward. The position is suited to someone with a background in premium customer service, hospitality, or another environment where both quality and outcomes matter. The role is on-site and full-time, with a condensed schedule of three 13-hour shifts. The position pays $22 per hour. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A record of meeting goals or performance targets, along with self-motivation to continue improving.
- Ability to build trust quickly and make people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active listening skills, including the ability to understand clients’ underlying needs.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently to team performance goals.
- Address objections and hesitations calmly and persistently, redirecting clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure no steps are missed.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
