Member Sales Associate

Serenity Mental Health Centers•Mesa, AZ

13d•Onsite

About The Position

Serenity is hiring a Member Sales Associate for its client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, feel supported, and move forward. The position combines premium customer service with performance expectations, including individual KPIs and team goals. The schedule is a condensed work week of three 13-hour shifts.

Requirements

At least 2 years of full-time, high-quality customer-facing experience.
A track record of meeting goals or performance targets and the self-motivation to continue improving.
Ability to build trust quickly and help people feel comfortable.
Ability to handle rejection without taking it personally, learn from it, and remain focused on outcomes.
Strong active listening skills, including understanding what people mean beyond their words.
Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

Guide clients through available options with clarity, patience, and a consultative approach while encouraging them to take the next step.
Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
Work toward individual KPIs and contribute consistently and accountably to team performance goals.
Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure.
Coordinate handoffs between internal teams to maintain a seamless client experience.
Follow up with clients to maintain momentum and ensure nothing falls through the cracks.