Member Sales Associate

Serenity Mental Health Centers•Colorado Springs, CO

13d•Onsite

About The Position

Serenity is hiring a Member Sales Associate for its growing client-facing team. This high-touch, relationship-driven role helps clients understand their options, navigate next steps, and feel supported while moving toward decisions and outcomes. The associate is expected to balance an excellent client experience with performance expectations, including individual KPIs and team goals. The position is suited to candidates with experience in premium customer service, hospitality, or similarly high-standard environments.

Requirements

At least 2 years of full-time, high-quality customer-facing experience.
A track record of meeting goals or performance targets, with self-motivation to continue improving.
Ability to build trust quickly and make people feel comfortable.
Ability to handle rejection, learn from it, and stay focused on outcomes.
Strong active listening skills, including the ability to understand what people mean beyond their exact words.
Ability to manage a high volume of interactions without sacrificing quality.

Nice To Haves

Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
Listen carefully, ask appropriate questions, and accurately document client information.
Work toward individual KPIs and contribute consistently and accountably to team performance goals.
Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure.
Coordinate handoffs between internal teams to maintain a seamless client experience.
Follow up with clients to maintain momentum and ensure no follow-up items are missed.