Member Relationship Assistant Manager - El Reno

WEOKIE Federal Credit Union • El Reno, OK

52d • Onsite

About The Position

The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center, including member service and membership growth, in alignment with the organization’s Service Delivery Strategy.

Requirements

• High school diploma or the equivalent.
• At least two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Ability to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• A valid state Driver’s License at all times.
• Must be bondable.
• Excellent communication skills, including but not limited to, written and verbal.
• Required to hold Certified Credit Union Financial Counselor (CCUFC) or be able to earn designation within 24 months of being in role.

Nice To Haves

• Familiarity with supervising a consultative service operation.
• Proven track record in meeting and exceeding expectations and objectives.

Responsibilities

• Leads the member relationship center’s service delivery strategy and manages the delivery of an extraordinary service experience for all members and staff.
• Assists with supervisory duties for Member Relationship Center employees, including training, certification, consistent coaching, conducting regular/yearly reviews, and developing employees for advancement.
• As a working Manager, interacts with members to help meet their needs, educates and trains members on how to utilize convenient services and products, online banking technology, and encourages increased use of the cooperative while building and increasing member engagement.
• Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance.
• Ensures the assigned Member Relationship Center is operating efficiently and reliably, in compliance with applicable laws, regulations, and rules, has appropriate operating controls to mitigate risk, and is performing at a high level.
• Provides support with budgets, reporting, and operating plans for the Member Relationship Center and projects impacting the Member Relationship Center Network.
• Performs other duties as required, including representing WFCU at community and public events, driving to different Member Relationship Centers or work events, and helping other Member Relationship Centers when needed with staff or managing.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED