Assistant Relationship Manager

Capital One • Alpharetta, GA

21h

About The Position

As a member of the Dealer Sales Pod, the Assistant Relationship Manager uses the Sales System & Protocol to help make interactions between dealers and Capital One an iconic experience. The role supports Assistant Sales Managers, Dealer Sales Managers, and Relationship Managers so they can focus on building strong relationships and offering consultative solutions. The Assistant Relationship Manager provides dealer customer service and concierge support, learns Capital One Auto Finance products and programs, identifies dealer needs, and helps other Sales Pod members prepare for effective dealer conversations.

The position serves as the primary contact for dealer service and execution needs, coordinating administrative work between Capital One and dealership customers. It manages and resolves issues such as dealer agreements, product cancellations, title issues, receivables, funding, sales, and other dealer-facing escalations. The role communicates with dealers through inbound and outbound calls, email, and dealer messaging, and uses internal systems and teams to resolve issues. It also educates dealers about Capital One Auto Finance programs, tools, platforms, policies, and procedures, while supporting business development through opportunity communication, appointment scheduling, problem solving, and collaboration to grow business.

The role calls for an energetic, collaborative, empathetic, and customer-focused person with effective communication, multitasking, typing, attention-to-detail, quality assurance, and process management skills. The schedule may include about three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off; there is potential for up to two Sundays per month, also with a weekday off. The first 90 days of training are in the office five days a week.

Requirements

• High school diploma, GED, or equivalent certification.
• Effective communication skills.
• Strong multitasking ability, efficient typing, and attention to detail.
• Ability to collaborate, actively listen to stakeholder needs, and use empathy and emotional intelligence to build trust and support customer-impact-focused business decisions.
• Availability for approximately three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off; potential for up to two Sundays per month, with a weekday off.
• Ability to work in the office five days per week during the first 90-day training period.

Nice To Haves

• Associate’s degree.
• Two or more years of sales or customer service experience.
• Strengths in quality assurance and process management.

Responsibilities

• Cultivate positive relationships with dealer customers and serve as their point of contact for service and execution needs.
• Provide high-touch concierge service and handle dealer customer service escalations.
• Act as a support and administrative coordinator between Capital One and dealership customers.
• Manage and resolve dealer sales matters, including dealer agreements, product cancellations, title issues, dealer receivables, and other dealer-facing items.
• Communicate with dealers through inbound and outbound phone calls, email, and dealer messaging.
• Use internal systems and work with internal teams to resolve dealer issues.
• Educate dealer customers about Capital One Auto Finance programs, tools, platforms, policies, and procedures.
• Collaborate cross-departmentally and serve as the primary dealer contact for internal Dealer Pod funding, sales, and administrative escalations.
• Support sales partners' business development by communicating opportunities, scheduling sales appointments, resolving dealer-related problems, and collaborating to grow business.
• Develop product and program knowledge, identify dealer needs, and proactively prepare other Sales Pod members for dealer conversations.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED