Relationship Manager Assistant

First Northern Bank of Wyoming•Sheridan, WY

About The Position

The Relationship Manager Assistant supports Commercial, Agriculture, Residential, retail, and investment banking activities, as well as other departments as needed. The role works with Relationship Managers, branch leadership, internal departments, third-party providers, and customers to support the sales and servicing of bank services, including deposit operations and new and existing loans. The position also provides support to internal personnel, other bank departments, and external customers. Duties may vary by branch needs, and the role may specialize in areas such as loan documentation administration, internal real-estate evaluations, or in-house real-estate loan processing. The position provides administrative, sales, customer-service, lending, and loan-processing support. It helps service existing credit portfolios under bank policy, gathers and organizes financial and loan information, supports loan origination and servicing, monitors account and loan activity, and contributes to customer and community engagement. The position has no direct supervisory responsibilities, though it may mentor other employees. The role is performed in a normal office environment, potentially in an open office with conversational and office-equipment noise. Employees may encounter upset customers or stress from anxious or impatient customers. Physical duties include standing, walking, typing, handling objects, reaching, and talking or hearing; occasional lifting or moving of 25 pounds or more may be required with assistance. Reasonable accommodations may be made for qualified employees with disabilities.

Requirements

High school diploma or equivalent.
The description states that two years of banking experience and one year of lending experience are required; it also describes two years of banking experience and one year of lending experience as preferred, with lending experience not required for the right motivated candidate unless the role specializes in specific areas.
Knowledge of bank policies, procedures, and regulations.
Knowledge of the bank’s core system for processing documentation, loans, and accounts.
Detail-oriented, with the ability to keep track of assigned tasks and multitask.
Ability to work independently and as part of a team, and to make independent decisions within authority limits.
Ability to relate effectively to clients and coworkers and to act professionally.
Ability to handle confidential information and maintain privacy.
Proficiency with Microsoft Word, Outlook, PowerPoint, and Excel.
Computer savvy and able to learn new software quickly.
Self-motivated and persistent in following through and learning quickly.
Excellent verbal and written communication skills.
Problem-solving ability.
Commitment to ethical behavior, company policies, and current financial legislation.
Ability and willingness to conform to the bank’s core values: exceptional customer service, family driven, community-focused, communication, and teamwork.
Ability to perform the job’s stated physical duties, with reasonable accommodations where applicable.

Nice To Haves

One year of lending experience is preferred, though the description says it may not be required for the right candidate with motivation and ambition to learn, except for roles specializing in specific areas.
Two years of banking experience is described as preferred, though the description also states it is required.

Responsibilities

Provide administrative and sales support to commercial, retail, and investment teams.
Service customers’ loans, accounts, and other bank services.
Help service the existing portfolio in accordance with Credit Policy and Procedures.
Assist with loan processing, including ordering loan documents according to approved credit memoranda, reviewing documents for accuracy and compliance, and checking that loans are boarded accurately in the bank system.
Gather financial information for credit analysis.
Assist Relationship Managers, Senior Relationship Managers, and Branch Presidents with bank functions, including preparing disbursement worksheets, pre-funding packages, loan-documentation checklists, communications, credit-file materials, loan approval reports, and financial spreadsheets.
Propose and communicate ideas that may improve processing efficiency or quality or resolve operational issues.
Request and compile documents needed for loan preparation and file completion, including loan titles, flood evaluations, and appraisals.
Request loan documents after loan approval to originate loan fees.
Gather and organize information needed to generate reports.
Provide continuing lending support to clients, including monitoring customer accounts and loans and performing maintenance within policy at borrowers’ request.
Monitor past-due reports and communicate with borrowers as appropriate.
Track loans coming due to support annual renewals of lines of credit and extensions of maturing loans.
Support lending officers in continued lending sales growth.
Provide Investment Services Group support as directed, following applicable FINRA and SEC compliance requirements.
Assist, as requested, with coordinating the Market President’s community outreach and participate in events.
Safeguard bank policies and procedures.
Participate as able in branch marketing and community involvement events.
Attend training on bank- and job-related topics.
Perform other duties related to the position as assigned.