Relationship Manager Assistant

First Northern Bank of Wyoming•Sheridan, WY

About The Position

The Relationship Manager Assistant supports Commercial, Agriculture, and Residential Banking, along with other departments as needed. The role works with Relationship Managers, branch leadership, internal personnel, third-party providers, and external customers to support the sale and servicing of bank services, from deposit operations to the origination and servicing of new and existing loans. The position may provide broad support or specialize in areas such as loan documentation administration, internal real-estate evaluations, or in-house real-estate loan processing, depending on branch needs. The assistant provides administrative, sales, customer-service, and lending support; helps service existing portfolios in accordance with credit policy and procedures; and assists with loan processing, documentation, account maintenance, and reporting. The position may also support Investment Services Group activities in compliance with FINRA and SEC requirements, and may participate in community outreach and branch marketing activities. The role has no direct supervisory responsibilities, though it may include mentoring others. Work is performed in a normal office environment, potentially in an open office with conversational and equipment noise. The employee may occasionally encounter upset customers or work under stress caused by anxious or impatient customers. The role involves regular standing, walking, typing and handling objects, and occasional lifting or moving of up to 25 pounds or more with assistance. Reasonable accommodations may be made for qualified employees and applicants with disabilities.

Requirements

High school diploma or equivalent.
Two years of banking experience and one year of lending experience are required for the role as described; the posting also notes that these qualifications may not be required for the right motivated candidate unless the position specializes in specific areas.
Knowledge of bank policies, procedures, and regulations.
Knowledge of the core system used to process documentation, loans, and accounts.
Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.
Ability to learn new software quickly.
Detail-oriented, self-motivated, persistent, and able to follow through and learn quickly.
Ability to work independently and as part of a team.
Ability to relate effectively to clients and coworkers and act professionally.
Ability to handle confidential information and maintain privacy.
Excellent verbal and written communication skills.
Problem-solving ability and independent decision-making within authority limits.
Ethical conduct and willingness to comply with company policies and current financial legislation.
Ability to multitask, keep track of assigned tasks, and work in an open office environment with distracting sounds.
Regularly stand, walk, type, carry, handle, and feel objects; reach with hands and arms; and talk or hear.
Occasionally lift or move up to 25 pounds or more with assistance.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Experience with internal real-estate evaluations, in-house real-estate loan processing, or loan documentation administration, depending on branch needs.
Two years of banking experience is described as preferred in one part of the posting.
One year of lending experience is described as preferred but not required for the right candidate with motivation and ambition to learn, except where a specialized role requires it.
Attend training on bank- or job-related topics.

Responsibilities

Provide administrative and sales support to commercial, retail, and investment teams.
Service loans, accounts, and other bank services for customers.
Help service the existing portfolio in accordance with credit policy and procedures.
Assist with loan processing, including ordering loan documents according to approved credit memoranda, reviewing documents for accuracy and compliance, and checking loans boarded on the bank system for accuracy.
Gather financial information for credit analysis.
Assist Relationship Managers, Senior Relationship Managers, and Branch Presidents with bank functions, including preparing disbursement worksheets, pre-funding packages, loan documentation checklists, and communications needed to document credit files.
May contribute to loan approval reports and financial spreadsheets.
Propose and communicate ideas or alternatives to improve processing efficiency and quality or resolve operational issues.
Request and compile documents needed for loan-document preparation and file completion, including loan titles, flood evaluations, and appraisals.
After loan approval, request loan documents to originate loan fees.
Gather and organize information needed to generate reports.
Provide continuing lending support to clients, including monitoring customer accounts and loans and performing maintenance within policy at borrowers' request.
Monitor past-due reports and communicate with borrowers as appropriate.
Track loans coming due to renew lines of credit annually and extend maturing loans.
Support lending-sales growth by working with lending officers.
Provide support to the Investment Services Group as directed, following applicable FINRA and SEC compliance requirements.
May assist with coordinating the Market President's community outreach and participate in related events.
Safeguard bank policies and procedures.
Participate in branch marketing and community involvement events as able.
Perform additional duties related to the position as assigned.