Assistant Relationship Manager

Capital One • Alpharetta, GA

2d • $62,900 - $71,800

About The Position

As a member of the Dealer Sales Pod, the Assistant Relationship Manager uses the Sales System & Protocol to help ensure that interactions between dealers and Capital One provide an iconic experience. The role supports ASM, DSM, and RM partners so they can focus on building strong relationships and offering solutions through consultative selling. The ARM serves as the main contact for dealer customer service escalations, provides high-touch concierge service, develops a deep understanding of Capital One products and programs, and proactively identifies dealer needs to help other Sales Pod members have effective conversations.

The position is suited to an energetic, collaborative person with effective communication skills, strong multitasking ability, efficient typing, and attention to detail. Quality assurance and process management strengths may also be useful. The role calls for empathy, active listening, emotional intelligence, problem-solving, and building trust while making business decisions grounded in customer impact.

The schedule may include approximately three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off. During the first 90 days of training, the role is in-office five days per week. There may also be up to two Sundays per month, with a Tuesday, Wednesday, or Thursday off. The listed full-time annual salary range for Alpharetta, Georgia is $62,900–$71,800. Pay in other locations is based on the applicable location range. Capital One offers a comprehensive set of health, financial, and other benefits; eligibility varies by employment and management status.

Requirements

• High school diploma, GED, or equivalent certification.
• Effective communication skills.
• Strong multitasking ability, efficient typing, and attention to detail.
• Ability to actively listen, collaborate, apply emotional intelligence, and build trust.
• Availability for approximately three Saturdays per month as needed, with a Tuesday, Wednesday, or Thursday off.
• Potential availability to work up to two Sundays per month, with a Tuesday, Wednesday, or Thursday off.
• In-office attendance five days a week during the first 90 days of training.
• Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

• Associate’s degree.
• Two or more years of sales or customer service experience.
• Strengths in quality assurance and process management.
• A positive, empathetic, collaborative, and solution-oriented approach.

Responsibilities

• Cultivate positive relationships with dealer customers and serve as their point of contact for service and execution needs.
• Act as a support and administrative coordinator between Capital One and dealership customers.
• Manage and resolve dealer sales items, including dealer agreements, product cancellations, title issues, and dealer receivables.
• Communicate with dealers through inbound and outbound phone calls, email, and dealer messaging.
• Use a broad variety of systems and internal teams to resolve dealer issues.
• Educate dealer customers about Capital One Auto Finance programs, tools, platforms, policies, and procedures.
• Collaborate across departments to solve problems and serve as the primary dealer contact for internal Dealer Pod funding, sales, and administrative escalations.
• Support sales partners’ business development by communicating opportunities, scheduling sales appointments, resolving dealer-related problems, and collaborating to grow business.
• Serve as the main point of contact for dealer customer service escalations and provide high-touch concierge service.
• Develop a strong understanding of products and programs, identify dealer needs, and proactively enable other Sales Pod members to have effective dealer conversations.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by full- or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED