Member Outreach Coordinator

SKYGEN•United States,

11d•$65,544 - $98,316•Hybrid

About The Position

The Member Outreach Coordinator serves as a point of contact for the State of Maryland and builds collaborative relationships with the client, members, and community organizations. The role designs, develops, and implements targeted outreach programs based on client requirements to increase member engagement and improve access to dental care. This hybrid, field-based position is aligned with the Baltimore office and supports outreach events, state initiatives, client meetings, trainings, and member engagement activities across Maryland. Approximately 25% of the time is spent in the field, typically about once per week. The position requires working from the office at least two to three times per week, with office visits for candidates who live farther from Baltimore determined by business needs. The coordinator manages multiple projects, reviews client contracts, develops outreach strategies and educational materials, builds community and state partnerships, and monitors member access and outreach effectiveness. The role also coordinates Member Advisory Board meetings, uses internal technology for automated call campaigns, supports and mentors department staff, collaborates with Member Experience Representatives and the Medicaid Solutions Manager, and contributes to other projects as assigned.

Requirements

Associate degree in Business, Health Sciences, or a related field, or equivalent work experience.
Three to five years of job-related experience in Medicaid and/or managed care or dental health.
Ability to work independently with minimal supervision.
Intermediate knowledge of general computer software, including Excel and Microsoft Word.
Ability to stay organized despite multiple interruptions.
Ability to manage multiple projects and meet deadlines.
Ability to build effective, collaborative working relationships.
Ability to work with diverse internal and external customers.
Strong interpersonal skills and ability to quickly establish rapport.
Commitment to providing a high level of customer service.
Excellent attention to detail, time management, and written and verbal communication skills.

Nice To Haves

Bachelor’s degree in Business or a Health Science field.
Three to five years of experience in a Medicaid/managed care environment or dental health.
Two years of experience developing and implementing community outreach programs, or experience analyzing healthcare data.
Previous project management experience.
Knowledge of statistical analysis techniques.
Bilingual Spanish.

Responsibilities

Serve as a point of contact for the State of Maryland and cultivate collaborative relationships with the client, members, and community organizations.
Design, develop, and implement targeted outreach programs to expand member engagement and improve access to dental care.
Manage multiple projects and responsibilities with strong organization, accountability, time management, and minimal supervision.
Review client contracts to identify requirements related to member access, outreach, education, and engagement.
Create and implement customized member outreach programs, activities, and strategies aligned with client goals and contractual requirements.
Develop and maintain community-based and state-based partnerships that increase program visibility, support outreach, and improve access to oral health services.
Participate in professional meetings to strengthen collaboration and share program updates.
Create and deliver educational materials, trainings, and community outreach initiatives to increase awareness, understanding, and use of benefits.
Use internal technology resources to implement automated call campaigns communicating benefit information, outreach opportunities, and oral health education.
Schedule, coordinate, facilitate, and document quarterly Member Advisory Board meetings, including detailed minutes.
Participate in Provider Advisory Board meetings hosted by SKYGEN Provider Services.
Monitor member access rates and outreach effectiveness, and provide reporting, analysis, and recommendations to clients and internal stakeholders.
Stay current on trends, best practices, and developments in dental Medicaid programs, member outreach, and community engagement.
Mentor and support department staff to promote accuracy, consistency, professional development, and operational efficiency.
Collaborate with Member Experience Representatives and the Medicaid Solutions Manager on initiatives, outreach activities, strategic projects, and other assignments.
Contribute to special projects and departmental initiatives while delivering high-quality results.
Travel approximately once per week, or as required, to support outreach events, state initiatives, client meetings, trainings, and member engagement activities.
Work in the office at least two to three times per week.
Perform other duties as assigned.