Bilingual English and Spanish Member Loyalty Representative (R14358)

Oportun•Austin, TX

6h•$17 - $18

About The Position

Oportun is seeking a bilingual English- and Spanish-speaking Member Loyalty Representative with customer service, cashier, sales, or hospitality experience. The role focuses on creating a rewarding member service experience and educating members and local communities about Oportun’s financial services. Representatives work in stores and conduct personal outreach at partner locations and community events, with outreach activities making up more than 50% of the work. The position requires a flexible rotating schedule based on store needs, including weekend availability, and travel between designated locations within a reasonable commuting distance.

Requirements

Must be bilingual in English and Spanish.
Must be available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Must have regular, reliable, and predictable attendance.
Must be willing and able to work outdoors year-round for designated outreach activities.
Ability to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.
Must be outgoing, sales-focused, and enjoy speaking with people.
Must enjoy helping members and prospective members through outreach and educational activities.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members and provide quality service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team, including at times in a store without direct supervision, and meet daily lending and servicing goals.
Conduct outreach at Oportun stores, partner locations, and community events to build awareness, capture leads, and assist with applications.
Build relationships with local businesses and explain how Oportun’s services may benefit their customers.
Engage with people near retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to begin applications.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer intermittently, approximately 3–6 hours per day, for administrative tasks and member service.
Stand while assisting members; sitting is allowed for non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.