Bilingual English and Spanish Member Loyalty Representative (R14351)

Oportun•Houston, TX

5d•$17 - $18

About The Position

Oportun is seeking a bilingual English- and Spanish-speaking Member Loyalty Representative to create a rewarding member service experience and educate members and community members about Oportun’s financial services. Representatives work at Oportun stores, partner locations, and community events, with outreach activities taking up more than 50% of the time. The role requires customer-service and sales skills, regular interaction with prospective members, and the ability to work independently or as part of a team while meeting daily goals. The position also includes processing transactions, protecting member information, completing administrative tasks on a computer, keeping the store presentable, and traveling between designated nearby work locations. This is a part-time role with a rotating schedule based on store needs, including weekend availability. The listed base hourly rate is $17.00–$18.00.

Requirements

Bilingual in English and Spanish.
Available to work weekends and on a flexible rotating schedule based on store needs; schedules are set every two weeks.
Regular, reliable, and predictable attendance.
Willing and able to work outdoors year-round for outreach and sales activities.
Ability to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.
Outgoing, sales-focused, and comfortable speaking with people.
Enjoy helping members and prospective members through outreach and educational activities.
Able to work independently and as part of a team.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members warmly and provide quality member service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team, including working alone in a store without direct supervision, and meet daily lending and servicing goals.
Conduct outreach and educate potential members at Oportun locations, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services may help their customers.
Engage with people at flea markets, community events, partner locations, and around Oportun retail locations to raise awareness, capture leads, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to begin applications.
Keep work areas and store locations clean and presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer for approximately 3–6 hours per day for administrative tasks and member service.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations within a reasonable commuting distance as part of standard duties.
Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.