Bilingual English and Spanish Member Loyalty Representative (R14357)

Oportun•San Diego, CA

7h•$18 - $19

About The Position

Oportun is seeking a bilingual English- and Spanish-speaking Member Loyalty Representative with customer service, cashier, sales, or hospitality experience. The role focuses on creating a rewarding member service experience by welcoming and assisting members, processing transactions, and educating members and the community about Oportun’s financial services. Representatives work in stores and in the surrounding community, conducting outreach at local businesses, community events, partner locations, and near Oportun retail locations. Outreach and educational activities take place more than 50% of the time. The role requires working independently and as part of a team, sometimes in a store without direct supervision, while meeting daily lending and servicing goals. Duties also include administrative computer work, maintaining a clean and presentable store, and traveling between designated work locations within a reasonable commuting distance. The position requires outdoor work year-round and weekend availability with a flexible rotating schedule set every two weeks. The posting lists a part-time base hourly rate of $18.00–$19.00.

Requirements

Must be bilingual in English and Spanish.
Must be available to work weekends and have flexibility for a rotating schedule based on store needs; schedules are set every two weeks.
Must have regular, reliable, and predictable attendance.
Must be willing and able to work outdoors year-round for outreach and sales activities.
Ability to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.
Must be outgoing, sales-focused, and enjoy speaking with people.
Must enjoy helping members and prospective members through outreach and educational activities.
Comfort navigating complexity, acting without perfect information, communicating clearly, and giving and receiving direct feedback.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members warmly and provide quality member service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team, including in a store without direct supervision, and meet daily lending and servicing goals.
Educate potential members about Oportun’s services through outreach at Oportun locations, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services can help their customers.
Conduct outreach at flea markets, community events, and Lending As A Service partner locations to increase awareness, capture leads, and help people start applications.
Engage people at and around Oportun retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to start applications during outreach.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer for administrative tasks and member service, approximately 3–6 hours per day.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Serve as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.