Bilingual English and Spanish Member Loyalty Representative (R14347)

Oportun•Dallas, TX

6d•$17 - $18

About The Position

Oportun is seeking a bilingual English- and Spanish-speaking Member Loyalty Representative with customer service, cashier, sales, or hospitality experience. The role focuses on creating a rewarding member service experience and educating members and local communities about Oportun’s financial services. Representatives serve members in stores and through outreach at partner locations and community events, helping prospective members learn about services and begin applications. Outreach activities make up more than 50% of the work. The posting describes this as a part-time position, with schedules set every two weeks and hours that rotate based on store needs. The role requires weekend availability, outdoor work throughout the year, and travel between designated work locations within a reasonable commuting distance.

Requirements

Bilingual in English and Spanish.
Available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Regular, reliable, and predictable attendance.
Willing and able to work outdoors year-round for outreach and sales activities.
Able to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.
Outgoing, sales-focused, and comfortable speaking with people.
Enjoy helping members and prospective members through outreach and educational activities.
Ability to stand while assisting members; sitting is allowed during non-member-facing tasks.

Responsibilities

Welcome members and provide quality member service.
Process transactions in accordance with company policies and procedures while protecting members’ information.
Work independently or as part of a team, including working in a store without direct supervision, and meet daily lending and servicing goals.
Educate potential members about Oportun’s services through outreach at Oportun locations, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services may help their customers.
Conduct outreach at flea markets, community events, and Lending As A Service partner locations to increase awareness, capture leads, and help people start applications.
Engage people at and around retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help prospective members scan QR codes to start applications during outreach.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer for administrative tasks and member servicing, approximately 3–6 hours per day.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.