Bilingual English and Spanish Member Loyalty Representative (R14339)

Oportun•Las Vegas, NV

13d•Onsite

About The Position

Oportun is seeking a full-time Bilingual English and Spanish Member Loyalty Representative to create a rewarding member service experience and educate members and local communities about Oportun’s financial services. Representatives engage with members in stores and through personal outreach at partner locations and community events. More than 50% of the role involves outreach activities, including building relationships with local businesses, promoting services, capturing leads, and assisting prospective members with applications. The position combines member service, sales, transaction processing, community outreach, store upkeep, and administrative work. Representatives may work independently or as part of a team, including periods alone in a store without direct supervision. The role requires working outdoors year-round for designated outreach, traveling between designated work locations within an ordinary commuting distance, and maintaining a welcoming store environment. Computer use for administrative and member-service tasks is approximately three to six hours per day. The base hourly rate is $17.00–$18.00, with potential sales incentives. Schedules are set every two weeks and rotate according to store needs.

Requirements

Must be bilingual in English and Spanish.
Must be available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Must have regular, reliable, and predictable attendance.
Must be willing and able to work outdoors year-round for designated outreach activities.
Ability to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate phones, scanners, and iPads.
Ability to organize and file paper documents.
Must be outgoing, sales-focused, and enjoy speaking with people.
Must enjoy helping members and prospective members through outreach and educational activities.
Must be comfortable navigating complexity, acting without perfect information, communicating clearly, and giving and receiving direct feedback.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members and provide quality member service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team to meet daily lending and servicing goals.
Conduct outreach at Oportun locations, partner locations, and community events to inform and educate potential members about Oportun’s services.
Build relationships with local businesses and explain how Oportun’s services can help their customers.
Conduct outreach at flea markets, community events, and Lending As A Service partner locations to increase awareness, capture leads, and assist with application starts.
Engage with people at and around retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun and its products and services.
Use iPads or assist people with scanning QR codes during outreach to start applications.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer for administrative tasks and member service.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Serve as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.