Bilingual English and Spanish Member Loyalty Representative (R14347)

Oportun•Dallas, TX

5d•Onsite

About The Position

Oportun is seeking a bilingual English- and Spanish-speaking Member Loyalty Representative to create a rewarding member service experience and educate members and communities about the company’s financial services. The role combines customer service, sales, transaction processing, and community outreach at Oportun stores, partner locations, and local events. Outreach and educational activities take up more than 50% of the time. Representatives may work independently, including in a store without direct supervision, or as part of a team, and are expected to meet daily lending and servicing goals. The position requires weekend availability and flexibility to work a rotating schedule based on store needs, with schedules set every two weeks. It includes outdoor outreach year-round and travel between designated work locations within a reasonable commuting distance. The role also involves computer-based administrative and member-service tasks, light store housekeeping, and occasional handling of supplies. The posting describes the position as part-time and lists an hourly rate of $17.00–$18.00.

Requirements

Must be bilingual in English and Spanish.
Must be available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Must have regular, reliable, and predictable attendance.
Must be willing and able to work outdoors year-round for designated outreach activities.
Must be able to lift and/or move objects up to 25 pounds as needed.
Must have basic computer skills and be able to operate office equipment such as phones, scanners, and iPads.
Must be able to organize and file paper documents.
Must be outgoing, sales-focused, and enjoy speaking with people.
Must enjoy helping members and prospective members through outreach and educational activities.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members and provide quality member service.
Process transactions in accordance with company policies and procedures while protecting members’ information.
Work independently or with a team to meet daily lending and servicing goals.
Conduct outreach and educate potential members about Oportun’s services at stores, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services may help their customers.
Engage with people at and around retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to begin applications.
Keep work areas and store locations clean and presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer for member service and administrative tasks, approximately 3–6 hours per day.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Model Oportun’s core values: On a Mission, As One, to Make it Better, Now.