Bilingual English and Spanish Member Loyalty Representative (R14338)

Oportun•Anaheim, CA

12d•$18 - $19•Onsite

About The Position

Oportun is seeking a full-time Bilingual English and Spanish Member Loyalty Representative to create a rewarding and distinctive service experience for members. The role combines member service, transaction processing, education about Oportun’s financial services, sales, and community outreach. Representatives engage with members and prospective members in stores, nearby communities, partner locations, and community events, with outreach activities taking place more than 50% of the time. The position requires a flexible rotating schedule, including weekends, and year-round outdoor outreach. Representatives may work independently in a store without direct supervision and must travel between designated work locations within a reasonable commuting distance.

Requirements

Bilingual in English and Spanish.
Available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Regular, reliable, and predictable attendance.
Willing and able to work outdoors year-round for designated outreach activities.
Able to lift and/or move objects weighing up to 25 pounds as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.
Outgoing, sales-focused, and enjoys speaking with people.
Enjoys helping members and prospective members through outreach and educational activities.

Nice To Haves

Customer service, cashier, sales, or hospitality experience.

Responsibilities

Welcome members warmly and provide quality member service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team to meet daily lending and servicing goals.
Educate potential members about Oportun’s services through outreach at Oportun locations, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services may help their customers.
Conduct outreach at flea markets, community events, and Lending As A Service partner locations to raise awareness, capture leads, and help people start applications.
Engage people at and around Oportun retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to begin applications during outreach.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer intermittently, approximately 3–6 hours per day, for administrative tasks and member service.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.