Bilingual English and Spanish Member Loyalty Representative (R14352)

Oportun•Anaheim, CA

5d•$18 - $19

About The Position

Oportun is seeking bilingual English- and Spanish-speaking Member Loyalty Representatives with customer service, cashier, sales, or hospitality experience. The role focuses on creating a rewarding member service experience and educating members and communities about Oportun’s financial services. Representatives work in stores and in the surrounding community, including partner locations and community events. More than 50% of the work time is spent on outreach activities. The position requires a flexible rotating schedule based on store needs, with schedules set every two weeks, and availability to work weekends. The posting describes the role as part-time, with a base hourly rate of $18.00–$19.00.

Requirements

Must be bilingual in English and Spanish.
Must be outgoing, sales-focused, and enjoy speaking with people.
Must enjoy helping members and prospective members through outreach and educational activities.
Must be available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
Must have regular, reliable, and predictable attendance.
Must be willing and able to work outdoors year-round for outreach and sales activities.
Ability to lift and/or move objects up to 25 pounds as needed.
Basic computer skills and ability to operate phones, scanners, and iPads.
Ability to organize and file paper documents.
Customer service, cashier, sales, or hospitality experience is sought.

Responsibilities

Welcome members warmly and provide quality member service.
Process transactions while following company policies and procedures and protecting members’ information.
Work independently or as part of a team, including periods alone in a store without direct supervision, and work toward daily lending and servicing goals.
Conduct outreach and educate potential members about Oportun’s services at stores, partner locations, and community events.
Build relationships with local businesses and explain how Oportun’s services can help their customers.
Conduct outreach at flea markets, community events, and Lending As A Service partner locations to raise awareness, capture leads, and assist with applications.
Engage people near Oportun retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by distributing flyers and educating the local community about Oportun’s products and services.
Use iPads or help potential members scan QR codes to start applications during outreach.
Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
Use a computer intermittently, approximately 3–6 hours per day, for administrative tasks and member service.
Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
Serve as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.