(USA) Member Frontline

Walmart•South Gate, CA

2d•Onsite

About The Position

Member Frontline Cashier Associates support members at the club’s front end by operating registers and assisting with self-checkout. They help create a positive member experience by greeting and thanking members, responding to questions, processing purchases and payments, and keeping their work area clean and ready for members. The role can be fast-paced, particularly during evenings, weekends, and holiday seasons, and requires handling several tasks efficiently while serving members. The position also involves supporting membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing activities. Associates maintain their area according to company policies, including handling returns, organizing merchandise, and identifying shrink and damages. They provide guidance on member self-service technology, resolve member concerns, and contribute to team priorities while following company policies, procedures, and standards of ethics and integrity.

Requirements

Thrive in a fast-paced environment.
Be able to multitask.
Prioritize member satisfaction.
Be able to stand for long periods while assisting members quickly and accurately.
Demonstrate problem-solving skills and follow tasks through to completion.

Nice To Haves

Customer service experience.
Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Maintain a positive attitude by smiling, greeting, and thanking members.
Provide customer service across the club, answer member questions, and help members with purchasing decisions and locating merchandise.
Operate belted registers and assist members with self-service technology and purchase transactions.
Process member payments according to company policies and procedures for different membership and payment types.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and help meet membership goals.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Maintain the assigned area in accordance with company policies, including handling returns, zoning and organizing merchandise, and identifying shrink and damages.
Resolve member issues and concerns and promote Sam’s Club products and services.
Keep the work area clean, neat, and ready for members.
Complete work assignments and priorities by using policies, data, and resources; collaborating with others; communicating progress; and adapting to change and feedback.
Follow company policies, procedures, and standards of ethics and integrity.