(USA) Member Frontline

Walmart•South Gate, CA

18h•Onsite

About The Position

Member Frontline Cashier Associates are a key part of the club’s front end and shape members’ experience when they arrive and leave. They operate registers, support members using self-checkout, and provide friendly, accurate service in a fast-paced environment. The work may involve juggling several tasks, including scanning items, processing payments, and keeping the area clean. Associates may also assist members throughout the club as needed. The role includes supporting membership sales and renewals, maintaining the assigned area, and following company policies and procedures. Associates are expected to collaborate with managers, coworkers, customers, and business partners; complete assignments and priorities; and demonstrate the company’s values through integrity, respect, service, and continuous improvement.

Requirements

Thrive in a fast-paced environment.
Ability to multitask.
Prioritize member satisfaction.
Ability to stand for long periods while assisting members quickly and accurately.
Problem-solving skills and ability to complete tasks with excellence.

Nice To Haves

Customer service experience.
Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Smile, greet, and thank members while maintaining a positive attitude.
Provide customer service across the club, answer members’ questions, and help resolve issues and concerns.
Support members using self-service technology and assist with purchases and payments in accordance with company policies and procedures.
Operate belted registers and process member transactions.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events and complete required marketing recaps and documentation.
Work toward membership goals and communicate the value of Sam’s Club products and services.
Maintain the assigned area according to company policies and procedures, including handling returns, zoning and organizing merchandise, and identifying shrink and damages.
Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; and identify opportunities for improvement.
Follow company policies, procedures, and ethics standards, including using the Open Door Policy and applying related action plans.
Contribute to a respectful, inclusive, and collaborative workplace by building relationships, communicating positively, mentoring others, and recognizing contributions.
Act with integrity and accountability, serve members, and support continuous improvement and adaptation to change.