Front Desk Member Experience Specialist Weekend Training

Blue Moon Fitness•Omaha, NE

15d•Onsite

About The Position

Blue Moon Fitness is hiring a customer-facing Member Experience Specialist to help attract and retain members by creating a reliable, clean, friendly, and memorable club experience. The role focuses on signing up prospective members, following up so people do not become overlooked, and giving members an experience they are proud to share with others. The job includes connecting with members, being dependable, cleaning, learning and helping teammates learn, and contributing to sales through positive experiences and retention conversations. New hires are trained on the club management system and AI tools. Employees begin with in-club fundamentals and can earn advancement based on observed performance. Starting pay is $15 per hour and increases to $17 per hour after onboarding; the posting also gives a compensation range of $15–$20 per hour. Growth may lead to running a club.

Requirements

A willingness to be taught and coachability.
A meritocratic mindset, with advancement based on observed performance.
Comfort with being observed and corrected, and a willingness to accept feedback without defensiveness.
Willingness to work in-club before advancing.
Basic comfort with technology.

Responsibilities

Connect with members and create a memorable, positive experience.
Help attract and retain members, including signing up prospective members and following up with people who have shown interest.
Be dependable and arrive when scheduled.
Clean the club.
Participate in training and help teammates improve.
Contribute to sales through remarkable member experiences and retention conversations.
Use the club management system and AI tools after training.
Work in-club on fundamentals before advancing to other clubs.