Front Desk Member Experience Specialist Weekend Training
About The Position
Blue Moon Fitness is hiring a customer-facing Member Experience Specialist to help attract and retain members and create a memorable, positive club experience. The role focuses on connecting with members, ensuring people feel noticed and supported, encouraging prospective members to join, and helping current members stay engaged. Team members are expected to be dependable, keep the club clean, continue training, and contribute to sales through excellent experiences and effective retention conversations. New hires begin with in-club fundamentals and can advance based on observed performance. The role includes training on the club management system and AI tools. Starting pay is $15 per hour, increasing to $17 per hour after onboarding, with further pay growth and the possibility of advancing to running a club. The position may be part-time or full-time.
Requirements
- Demonstrate a willingness to learn and be coached.
- Be comfortable having work observed and corrected, and respond constructively to feedback.
- Have a meritocratic mindset; advancement is based on observed performance.
- Be willing to work in-club on the fundamentals before advancing to other clubs.
- Have basic comfort with technology and be willing to learn the club management system and AI tools.
- Be dependable and work as scheduled.
Responsibilities
- Connect with members and create a memorable, positive experience.
- Help prospective members join the club through customer-facing conversations and available tools.
- Notice and follow up with members to support retention and prevent them from disengaging.
- Encourage members to bring friends by delivering an experience they value.
- Be dependable and show up as scheduled.
- Clean the club and maintain its cleanliness.
- Participate in training and help teammates improve when appropriate.
- Contribute to sales through member experiences and retention conversations.
- Use the club management system and AI tools after receiving training.
- Take ownership of the member interaction and work with the team and systems to support members.
Benefits
- Free gym membership
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training and development
- Tuition assistance
- Performance-based bonus
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
