Member Experience Specialist

VASA Fitness • Colorado Springs Cheyenne Hills, CO

7d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter and helps create an inclusive, welcoming club community. The role sets the tone for each visit by greeting members, building personal connections, and maintaining a clean, organized, inviting facility. Specialists help members with their fitness journeys by explaining memberships, upgrades, and personal training options, and by addressing member needs with helpful solutions. They also share feedback with leadership to improve the member experience.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from people and gym equipment. Regular attendance and working scheduled shifts during business hours are essential. Schedules listed include opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight). Compensation starts at $15.16 per hour plus uncapped commission; top performers may earn more than $32,000 annually through wages and commission.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to talk frequently and convey detailed or important instructions accurately, loudly, or quickly.
• Ability to stand and walk most of the time and lift, push, pull, and move at least 50 pounds.
• Ability to reason through varied situations with limited standardization and interpret and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Bilingual skills.
• CPR certification.
• Membership sales experience.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and help members feel welcomed and valued.
• Discuss and sell memberships, upgrades, and personal training options, including through tours and confident conversations.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Respond promptly to member needs and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships for employees, including one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed