Member Experience Specialist

VASA FITNESS • Colorado Springs, CO

8d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist helps create an inclusive, welcoming fitness community. As the first friendly face members encounter at the front desk, this role sets the tone for each visit by greeting members, building personal connections, and keeping the club clean and organized. The specialist supports members' fitness journeys by sharing information about memberships, upgrades, and personal training options. The position also involves addressing member needs promptly, helping guests feel valued and motivated, and sharing feedback with leadership to improve the member experience.

The role is based in a fitness facility and office setting, with possible temperature variations and ambient noise from conversation and gym equipment. Work includes regularly scheduled shifts during business hours. Available schedules are opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to convey detailed or important instructions accurately, loudly, or quickly when needed.
• Ability to handle a variety of variables under limited standardization, interpret instructions, and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Create personal connections and help members feel welcome and valued.
• Share information about memberships, upgrades, and personal training options.
• Conduct tours and use confident conversations to support membership, upgrade, and personal training sales.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership to help improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed