Member Experience Specialist

VASA Fitness • OKC Western, OK

6d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist creates a welcoming and supportive club experience for members and guests. As the first point of contact at the front desk, this role greets visitors, builds personal connections, and helps keep the club clean, organized, and inviting. The specialist also supports members’ fitness journeys by sharing information about memberships, upgrades, and personal training options, and by addressing needs with helpful solutions. The position works in a fitness facility and office setting, with temperature variations and ambient noise from conversations and gym equipment. Regular attendance and working scheduled shifts during business hours are essential. The listed schedules are opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to communicate detailed or important information accurately, loudly, or quickly as needed.
• Ability to handle varied situations with limited standardization and interpret and relay instructions.

Nice To Haves

• Bilingual skills.
• CPR certification.
• Membership sales experience.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact to make them feel welcome.
• Create personal connections and help members feel valued and motivated.
• Discuss memberships, upgrades, and personal training options, and conduct tours to support sales.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Respond promptly to member needs and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships for employees, including one to share.
• Discounted personal training sessions.
• Eligible employees may participate in 401(k) options.
• Employee Assistance Program offering therapy, financial advising, legal advice, and more.
• Employees working 30 or more hours per week receive paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed