Member Experience Specialist

VASA FITNESS • Aurora, CO

10d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist helps create an inclusive, welcoming fitness community. As the first point of contact at the front desk, this employee greets members, builds personal connections, and keeps the club clean and organized. The role also involves explaining memberships, upgrades, and personal training options to help members with their fitness journeys. The position works in a fitness facility and office setting, with temperature variations and ambient noise from people and gym equipment. Regularly scheduled shifts during business hours are essential.

Requirements

• Strong communication skills and a professional approach.
• Ability to multitask and work independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to talk frequently and convey detailed or important instructions accurately, loudly, or quickly.
• Ability to stand and walk most of the time and lift, push, pull, and move a minimum of 50 pounds.
• Ability to handle a variety of variables under limited standardization, interpret instructions, and relay instructions to clients.
• Reliable attendance and ability to work regularly scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and help members feel welcomed and valued.
• Provide information about memberships, upgrades, and personal training options.
• Conduct tours and confidently discuss and sell memberships, upgrades, and personal training.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, and legal advice.
• Paid time off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Commission with no cap.
• Career advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed