Member Experience Specialist

VASA Fitness • Dearborn, MI

9d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members and guests encounter at the front desk and helps make the club feel welcoming, inclusive, and community-oriented. The role creates personal connections, keeps the club clean and organized, and helps members with information about memberships, upgrades, and personal training options. Through helpful, confident interactions, the specialist supports members’ fitness journeys and contributes to an inviting experience that encourages them to return.

The position is based at 23000 Michigan Avenue, Dearborn, Michigan 48124. Available schedules include an opening shift from 3:45 a.m. to noon, a mid shift from 10 a.m. to 7 p.m., or a closing shift from 4 p.m. to midnight. Compensation is $13.73 per hour plus uncapped commission.

Requirements

• Strong communication skills and a professional approach.
• Comfort multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.

Nice To Haves

• Bilingual skills.
• CPR certification.
• Membership sales experience.

Responsibilities

• Greet guests and members warmly, using a smile and eye contact.
• Create personal connections and help members feel welcomed and valued.
• Share information about memberships, upgrades, and personal training options.
• Use confident conversations and tours to support membership, upgrade, and personal training sales.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Respond promptly to member needs and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.

Benefits

• Two complimentary gym memberships for employees, including one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program offering therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed