Member Experience Specialist

VASA FITNESS • Spanish Fork, UT

8h • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter at the front desk and helps create an inclusive, welcoming community. The role sets the tone for each visit by greeting members warmly, building personal connections, and keeping the club clean and organized. The specialist also guides members on their fitness journeys by sharing information about memberships, upgrades, and personal training options. Through these interactions, the role helps members feel valued, motivated, and eager to return.

The position is based primarily in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees work regularly scheduled shifts during business hours and assist members and sell services in person. Available schedules are opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to communicate detailed or important instructions accurately, loudly, or quickly as needed.
• Ability to stand and walk most of the time and lift, push, pull, and move a minimum of 50 pounds.
• Ability to reason through varied situations and interpret and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Welcome guests and members with a smile and eye contact.
• Build personal connections with members and help them feel valued and motivated.
• Discuss memberships, upgrades, and personal training options with members.
• Conduct tours and use confident conversations to support sales of memberships, upgrades, and personal training.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, legal advice, and more.
• Paid Time Off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Uncapped commission in addition to the hourly base rate.
• Advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed