Member Experience Specialist

VASA FITNESS • Waterloo, IA

10d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members see and helps create an inclusive, welcoming club community. The role sets the tone for each visit by greeting members warmly, building personal connections, and keeping the club clean, organized, and inviting. The specialist supports members on their fitness journeys by sharing information about memberships, upgrades, and personal training options. They address member needs promptly, contribute feedback to leadership, and help improve the overall member experience.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and help members feel welcomed, valued, and motivated.
• Explain membership options, upgrades, and personal training services.
• Conduct club tours and support membership, upgrade, and personal training sales.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Respond quickly to member needs and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.

Benefits

• Base pay of $11.50 per hour plus uncapped commission.
• Two complimentary gym memberships for employees: one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed