Front Desk Member Experience Specialist Weekend Training

Blue Moon Fitness•Omaha, NE

15d•$15 - $20•Onsite

About The Position

Blue Moon Fitness is hiring a customer-facing Member Experience Specialist to help attract and retain members and improve the quality and quantity of life in the communities it serves. The role centers on helping prospective members join, ensuring current members remain engaged, and creating experiences that make members want to bring friends. The position involves connecting with members and creating a memorable, positive experience. Employees are expected to be dependable, keep the club clean, participate in training and coaching, and contribute to sales through positive experiences and member-retention conversations. The company provides training in its club management system and AI tools, and emphasizes coachability, kindness, reliability, cleanliness, and product knowledge. New hires begin with fundamental in-club work and may earn advancement based on observed performance. Starting pay is $15 per hour, increasing to $17 per hour after onboarding; pay can grow with performance, with a potential path to running a club. The role may be part-time or full-time. Weekend training is scheduled for Saturday and Sunday, October 31 and November 1; no year is provided.

Requirements

Have a willingness to be taught and be coachable.
Have a meritocratic mindset and understand that advancement is based on observed performance.
Be comfortable having work observed and corrected, and respond constructively to feedback.
Be willing to work in-club on fundamental duties before advancing.
Have basic comfort with technology.

Responsibilities

Help prospective members sign up for the club.
Connect with members, notice when they need support, and follow up to help prevent them from dropping out.
Create positive experiences that encourage members to remain engaged and bring friends.
Be dependable and attend work as scheduled.
Clean the club.
Participate in training and help teammates improve.
Contribute to sales through member experiences and retention conversations.
Use the club management system and AI tools after receiving training.