Front Desk Member Experience Specialist Weekend Training

Blue Moon Fitness•Bellevue, NE

15d•Onsite

About The Position

Blue Moon Fitness is hiring a customer-facing Member Experience Specialist to help attract and retain members. The role focuses on connecting with members, making them feel seen, and creating memorable, positive experiences. The work includes signing up prospective members, following up so visitors and members do not become overlooked, and building an experience that makes members proud to bring friends. Day-to-day expectations include being dependable, keeping the club clean, learning and helping teammates improve, and contributing to sales through excellent experiences and retention conversations. Blue Moon Fitness trains new hires on the skills and knowledge needed for the role, including its club management system and AI tools. Employees are expected to be coachable, comfortable receiving feedback, and willing to begin with in-club fundamentals before advancing. Advancement is based on observed performance. The position starts at $15 per hour and pays $17 per hour after onboarding is completed. The posting lists compensation of $15–$20 per hour and describes opportunities to grow, including the possibility of running a club. The job can be part-time or full-time. Weekend training is advertised for Saturday and Sunday, October 31 and November 1; no year is specified.

Requirements

Be willing to learn and accept coaching.
Have a meritocratic mindset and understand that advancement is based on observed performance.
Be comfortable having work observed and corrected, and respond constructively to feedback.
Be willing to work in-club on fundamentals before advancing.
Have basic comfort with technology; training on the club management system and AI tools is provided.

Responsibilities

Connect with members and create memorable, positive experiences.
Help attract prospective members and sign them up.
Notice when members or visitors need follow-up and ensure they do not become overlooked.
Encourage member retention through attentive conversations and service.
Maintain club cleanliness.
Be dependable and show up as scheduled.
Participate in training and help teammates improve.
Use the club management system and AI tools after training.
Work in-club on fundamental responsibilities before advancing.