Member Experience Representative
About The Position
The Member Experience Representative assists members through Interactive Teller Machines (ITMs) and may support the Member Services Call Center by handling phone calls and live chats. The role requires working independently and taking initiative with departmental responsibilities. Employees must be on camera when assisting members and present a pleasant, friendly, and outgoing persona in all member interactions. The position is based in a private office work area. Travel is minimal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a comprehensive list of duties; responsibilities and activities may change at any time with or without notice.
Requirements
- High school diploma or equivalent.
- Complete required credit union training programs satisfactorily.
- Comfort with technology and good computer skills.
- Knowledge of credit union share account products and procedures.
- Knowledge of credit union online and mobile products.
- Ability to multitask ITM transactions with phone calls or chats.
- Exceptional customer service skills.
- Strong verbal and written communication skills.
- Analytical and problem-solving skills.
- Organization and attention to detail.
- Strong technology skills.
Nice To Haves
- Previous experience with a credit union or other financial institution.
Responsibilities
- Handle member transactions, phone calls, and chats.
- Assist members through Interactive Teller Machines (ITMs).
- Balance between the core system and ITM software.
- Update information in the core system as needed.
- Research and solve member problems.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
