Member Experience Representative

Alabama Credit Union • Mobile, AL

13d • Onsite

About The Position

The Member Experience Representative serves members at Alabama Credit Union’s West Mobile Branch in Mobile, Alabama. This frontline role welcomes members, opens new accounts, builds relationships, assists with loan requests and financial transactions, and helps members make use of relevant credit union products and services.

The position handles transactions such as deposits and withdrawals, credit card payments and balance transfers, and debit card and check orders. It also provides information about products and services to meet members’ financial needs. The work requires accuracy, attention to detail, comfort discussing and selling products, and the ability to manage changing priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash-handling experience or ability.
• Good computer skills, including the ability to use Microsoft Office products and web-based applications.
• Ability to follow lengthy account-opening procedures.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment with multiple priorities.
• Desire to help others in the community.
• Interpersonal skills for first-level conflict resolution, relationship-building, and soliciting cooperation.
• Ability to communicate with diplomacy and tact and exercise confidentiality and discretion.

Nice To Haves

• One to three years of similar or related experience.
• Bilingual Spanish.

Responsibilities

• Welcome and onboard members by opening new accounts and providing a relationship-building experience.
• Assist members with loan requests.
• Conduct members’ financial transactions, including deposits and withdrawals, accurately and efficiently.
• Post credit card payments and balance transfers.
• Receive debit card and check orders.
• Provide information about products and services to help meet members’ financial needs.
• Describe and sell relevant products and services to members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED