Member Concierge

The Park Club•Costa Mesa, CA

5d•$20 - $22•Onsite

About The Position

The Park Club is seeking a polished, proactive, and hospitality-driven Member Experience Concierge to become a key part of our members' daily experience. We are looking to fill morning and nighttime positions. This is not a traditional receptionist position. The Member Experience Concierge serves as the first and last impression of The Park Club, welcoming members and guests while maintaining a strong awareness of everything happening throughout the Club. We are looking for someone who enjoys being present, anticipates needs, takes initiative, and understands that exceptional hospitality often happens before someone ever has to ask.

Requirements

Warm and personable demeanor.
Polished and professional.
Attentive.
Organized.
Resourceful.
Comfortable managing multiple priorities.
Noticing details others may overlook.
Confident communication with both members and coworkers.
Ability to follow through without constant supervision.
Strong communication skills.
Professional appearance.
Discretion.
Attention to detail.
Genuine desire to take care of people.

Nice To Haves

Previous experience in luxury hotels, private clubs, fine dining, concierge services, or other high-level hospitality environments.

Responsibilities

Create a warm, professional, and personalized arrival and departure experience.
Greet and recognize members.
Escort and assist guests throughout the Club.
Answer questions.
Manage calls and communications.
Assist with reservations and special requests.
Remain knowledgeable about dining, private events, Club programming, and daily happenings.
Work closely with Membership, Service, Culinary, Private Events, Valet, and Management to ensure important information and member requests are communicated accurately and followed through to completion.
Maintain awareness of the Club's presentation and atmosphere.
Assist with member and guest needs as they arise.
Take ownership when something needs attention.
Recognize what needs to be done and act without waiting for a list of tasks.