Member Experience Associate - Sales

AAA Mountain West Group • Lodi, CA

2d • Onsite

About The Position

The Member Experience Associate (MEA) delivers outstanding service and value to AAA Members through attentive, personalized service and by meeting their needs across multiple branch locations. The role combines Member Services with product sales, and the associate is accountable for individual sales targets while contributing to overall branch success. This is an on-site, full-time position based at the Folsom Branch, with travel and shift coverage at other locations as needed.

The MEA learns and supports AAA product and service areas that may include Member Experience, Member Services Concierge, DMV/MVD, Auto, Travel, Insurance Services, and Smart Home Security. The associate uses consultative sales techniques to identify Member needs, recommend relevant solutions, and close sales while adapting to different branch environments, teams, systems, and Member bases. The role requires following branch procedures and compliance requirements and may include Saturdays.

Requirements

• High school diploma or GED.
• 2–4 years of work experience, including at least 1 year in a sales role.
• Sales experience is required.
• Strong customer service orientation, active listening, problem-solving, communication, and adaptability.
• Ability to meet sales goals, identify Member needs, present solutions, and close sales.
• Ability to learn AAA products, services, operations, and systems and apply standard procedures consistently.
• Ability and willingness to travel and flexibly cover shifts at multiple locations.
• Current, valid driver’s license.
• Bonding/fingerprinting and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

• Demonstrated success working to defined sales standards and goals, consistently meeting or exceeding targets.
• Customer service experience.
• Outbound sales experience.
• Bilingual Spanish.
• Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

• Deliver professional, friendly, and personalized service to AAA Members across assigned branch locations.
• Perform Member Services and product sales interactions, meeting individual sales goals and contributing to branch goals.
• Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
• Promote AAA products and services and reinforce the value of Membership.
• Learn and provide support across AAA service areas, which may include Member Experience, Member Services Concierge, DMV/MVD, Auto, Travel, Insurance Services, and Smart Home Security.
• Adapt communication and service approaches to different Members, branch teams, locations, and operating environments.
• Use product knowledge and sales skills to generate new sales and retain existing business.
• Follow standard operating procedures, compliance requirements, and branch operational processes.
• Adapt to different computer systems, applications, configurations, and processes across branches.
• Travel between locations regularly and provide shift coverage as needed, including Saturdays.

Benefits

• Opportunity to participate in a AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) matching: $1-for-$1 company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Up to an additional 24 hours per year for volunteer activities, depending on position.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Hourly base pay plus commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED