Member Experience Associate - Sales
About The Position
The Member Experience Associate (MEA) delivers service and value to AAA Members through attentive, personalized service across multiple branch locations. The role combines Member service with individual sales accountability, including meeting sales targets. MEAs identify Member needs, recommend relevant solutions, promote AAA products and services, and use consultative sales techniques to present solutions and close sales. They are expected to learn and adapt to multiple product lines, systems, processes, branch teams, and Member bases, while following operating procedures and compliance requirements. Depending on branch needs, responsibilities may cover fundamental Member-facing skills and growth skills. This is a full-time, on-site role based at the Folsom Branch, with regular travel and coverage at other locations, including Saturdays.
Requirements
- High school diploma or GED.
- 2–4 years of work experience, including at least 1 year in a sales role.
- Sales experience is required.
- Current and valid driver's license.
- Ability and willingness to travel and cover shifts at multiple locations.
- Ability to adapt communication style and work effectively with different branch teams and Member bases.
- Strong customer service, problem-solving, active listening, communication, and sales skills.
- Ability to use multiple computer systems and applications and adapt quickly to different system configurations or processes.
- Ability to follow procedures and compliance requirements.
- Must be flexible with work shifts and available to work at different locations, including Saturdays.
Nice To Haves
- Background in insurance, retail, hospitality, service industries, or call centers.
- Demonstrated success meeting or exceeding defined sales standards and goals.
- Customer service experience.
- Outbound sales experience.
- Bilingual Spanish.
- Bonding/fingerprinting and Property & Casualty licensing may be required depending on branch needs.
Responsibilities
- Deliver outstanding Member service and product sales across assigned branch locations.
- Meet individual sales goals and contribute to branch goals by promoting AAA products and services and reinforcing the value of Membership.
- Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
- Provide services that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security.
- Identify and recommend solutions tailored to Member needs and adapt service to different branch environments.
- Build proficiency across fundamental and growth skills, flexing between service and sales responsibilities as branch needs require.
- Maintain knowledge of AAA products, services, systems, and operations while demonstrating fiduciary accountability.
- Follow standard operating procedures and compliance requirements, supporting efficient end-to-end processes in assigned branches.
- Adapt to different branch teams, Member bases, system configurations, and processes.
- Travel between branch locations and cover shifts as required, including Saturdays.
Benefits
- Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) matching: $1-for-$1 company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year earmarked for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Competitive hourly base pay plus commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
