Member Experience Associate - Sales

AAA Mountain West Group•Gilbert, AZ

23h•Onsite

About The Position

The Member Experience Associate (MEA) delivers outstanding service and value to AAA Members through attentive, personalized service and by meeting Member needs across multiple branch locations. The role also carries individual accountability for achieving sales targets. MEAs are individual contributors whose work supports overall branch success, and they must adapt quickly to different teams, Member bases, product lines, services, and systems. This is a full-time, on-site role based at the Gilbert Branch, with flexibility and regular travel required to cover shifts at multiple locations. The position performs Member Services and product sales across areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security. Duties may encompass all seven fundamental skills and growth skills, depending on branch needs. The MEA uses consultative sales techniques to identify needs, recommend relevant solutions, promote AAA products and services, and meet individual and branch goals while following operating procedures and compliance requirements.

Requirements

High school diploma or GED.
2–4 years of work experience, including at least 1 year in a sales role; sales experience is required.
Demonstrated sales ability, including the ability to meet or exceed goals in prior roles.
Strong customer service orientation, active listening, adaptability, problem-solving, and communication skills.
Ability to learn and adapt to multiple AAA product lines, services, computer systems, applications, and branch processes.
Ability to apply consultative sales techniques to identify needs, present solutions, close sales, and retain business.
Ability to follow standard operating procedures and compliance requirements, with fiduciary accountability.
Willingness to travel and flexibility to cover shifts at multiple locations, including Saturdays.
Current and valid driver's license.
Bonding, fingerprinting, and P&C licensing may be required depending on branch needs.

Nice To Haves

Background in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.
Outbound sales experience.

Responsibilities

Deliver professional, friendly Member service and product sales across assigned branch locations.
Meet individual sales targets and contribute to branch goals by promoting AAA products and services and reinforcing the value of Membership.
Use consultative sales techniques to uncover Member needs, present appropriate solutions, and close sales opportunities.
Anticipate Member needs, recommend relevant solutions, and adapt service to different branch environments and Member bases.
Build product and service knowledge across AAA offerings and perform duties that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, and Smart Home Security.
Use strong product knowledge and sales skills to generate new sales and retain existing business.
Adapt between service and sales responsibilities and develop cross-functional capability across fundamental and growth skills as branch needs require.
Follow standard operating procedures, compliance requirements, and assigned-branch processes; support efficient end-to-end operations.
Adapt communication style and work effectively with branch teams, peers, leaders, and internal partners.
Travel between branch locations as needed and cover flexible shifts, including Saturdays.

Benefits

Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base plus commissions.