Member Experience Ambassador

In-Shape Fitness•Cathedral City, CA

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and teammates. With a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys. The role upholds cleanliness, safety, and professionalism to create a consistently positive and engaging club environment. The MEA learns about each member’s or prospective member’s needs and fitness goals, explains membership options, supports new members through the FitStart program, and helps members use the club’s mobile app. The position also provides personalized club tours, recommends relevant retail items, responds to inquiries and membership-change requests, and resolves concerns. The MEA follows In-Shape’s Clean Approach and safety procedures, supports other club areas as needed, and, where applicable during the season, monitors the pool and slide and enforces slide rules. This is a part-time position paying $16.90 per hour. The work may require evening, weekend, and holiday shifts, and includes standing and walking for up to eight hours per day, with occasional physical activities and lifting.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent in-person and telephone communication and listening skills.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work well under pressure and time constraints and display positive behavior in member interactions.
Basic computer skills.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification or ability to pass CPR certification within 60 days of hire.
First Aid training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills.

Responsibilities

Build connections with members, prospective members, and guests, and share In-Shape’s fitness philosophy.
Explain membership options and help individuals choose options that suit their fitness goals.
Support new members through the FitStart program by familiarizing them with the club and its equipment.
Help members and new members download and get started with the mobile app.
Give club tours and highlight amenities, activities, programs, and current promotions relevant to each person’s needs and interests.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by phone, including completing requested membership changes.
Provide a welcoming, motivating, and consistent member experience that exceeds expectations.
Follow and adhere to the In-Shape Clean Approach.
Resolve concerns and problems while meeting member needs and following company guidelines.
Maintain a safe environment by correctly implementing safety policies and procedures.
Assist in other areas of the club when needed.
During the season, where applicable, monitor the pool and slide and enforce slide rules.
Attend and participate in required meetings and trainings as needed.
Perform additional duties and responsibilities as assigned.