Member Experience Ambassador

In-Shape Solutions LLC • Cathedral City, CA

5d • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. With a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys while upholding standards of cleanliness, safety, and professionalism to create a positive, engaging club environment.

The role involves learning about members’ and prospective members’ goals, explaining membership options and club offerings, and helping new members get started through the FitStart program and mobile app. The MEA also responds to member needs, resolves concerns, supports retail sales, follows cleanliness and safety procedures, and assists elsewhere in the club as needed. At applicable clubs, the role may include monitoring the pool and slide during the season.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent communication and listening skills in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work under pressure and time constraints while maintaining positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification, or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Learn about members, prospective members, and guests; share In-Shape’s fitness philosophy and recommend membership options suited to their goals.
• Support new members through the FitStart program, introducing them to the club and its equipment.
• Assist members and new members with downloading and getting started with the mobile app.
• Give club tours and highlight relevant amenities, activities, programs, and promotions.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Create a welcoming and motivating member experience and help build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• At clubs with pools and slides, monitor the pool and slide as needed during the season and enforce slide rules.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, such as NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED