Member Experience Ambassador

In-Shape Solutions LLC • Santa Maria, CA

5d • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. Guided by a dedication to people and fitness, MEAs motivate and support individuals throughout their wellness journey. They uphold standards of cleanliness, safety, and professionalism to help create a consistently positive and engaging club environment.

The role helps members and prospective members find suitable membership options, get oriented to the club and its equipment, and access the mobile app. MEAs provide tours, recommend relevant club offerings and retail items, respond to member requests, resolve concerns, and contribute to a welcoming and motivating community. They may assist in other club areas and, during the season at applicable clubs, monitor the pool and slide and enforce slide rules.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills, both in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints and display positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests; share In-Shape’s fitness philosophy and explain membership options suited to their fitness goals.
• Support new members through the FitStart program by familiarizing them with the club and equipment.
• Assist members and new members with downloading and getting started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions aligned with each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Create a welcoming and motivating member experience that exceeds expectations and helps build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, such as NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED