Member Experience Ambassador Part Time

BJ's Wholesale Club • Maryville, TN

21h

About The Position

The Member Experience Ambassador performs merchandise protection procedures, monitors member and visitor activity at club entrances and exits, and provides superior customer service. The role helps maintain a safe, positive environment and follows club and asset protection policies. It includes checking receipts and merchandise, responding to security alerts, inspecting bags as people leave the building, and supporting operations in other departments as needed. Regular, predictable, full attendance is an essential function. The position requires afternoon availability and Saturday availability.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except Indiana applicants must be at least 19 and Delaware applicants must be at least 21.
• Must be available afternoons and Saturdays.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when needed.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures by cross-checking merchandise against register receipts, verifying high-value items, recording discrepancies, and notifying the front line to correct them.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor members and visitors entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Follow club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Support club standards and deliver a clean, organized environment and a positive member experience.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed