Member Engagement Specialist

Intermountain Centers • Phoenix, AZ

3d

About The Position

The Regional Member Engagement Specialist provides dedicated outreach to members without an assigned Care Coordinator and to members with identified clinical or operational follow-up needs. The role supports timely member contact, continuity of care, and regional engagement goals through outreach, prompt documentation, and communication with clinical teams. The Specialist does not maintain an assigned caseload; Regional and Executive Leadership establish daily or weekly outreach priorities.

Requirements

• High school diploma or equivalent.
• Either a high school diploma plus 5 or more years of Care Coordination experience, or a bachelor’s or master’s degree plus 1 or more year of Care Coordination experience.
• Be at least 18 years of age.
• Maintain a valid AZ DPS Level I fingerprint clearance card throughout employment.
• Maintain CPR, First Aid, and AED certification throughout employment, if required.
• Provide an initial current negative TB test result, if required; the employer provides the test.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Conduct targeted outreach to members, including members with gaps in care and members requiring follow-up related to quality or value-based contract measures.
• Contact members overdue for Annual Assessments or ISP updates, or requiring PCP or BHMP follow-up, and communicate identified needs to the clinical team.
• Use standardized outreach scripts and approved DAP billing templates to support consistent member contact and documentation.
• Document each interaction immediately following contact and finalize all documentation by the end of the workday.
• Notify the clinical team following successful contact, summarize the discussion, and identify concerns requiring follow-up.
• Follow the established escalation protocol for urgent safety, crisis, medication, medical, or behavioral health concerns.
• Follow centralized outreach assignments to prevent duplication and support prioritized member engagement efforts.
• Perform other duties related to the general nature of the position.
• Maintain an approved schedule and an acceptable level of attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED