MEMBER ENGAGEMENT REPRESENTATIVE
About The Position
The Member Engagement Representative supports the Skagit Valley Family YMCA’s mission of strengthening the community through youth development, healthy living, and social responsibility. The role delivers quality service to diverse members, guests, and program participants by responding to their needs, promoting memberships and programs, and maintaining cleanliness and organization at the Welcome Center and other assigned facility areas. The representative creates a member-focused culture and fosters loyalty through relationship-building and prompt, helpful service. The role supports membership staff with accurate information, promotes program enrollment, assists with marketing efforts, maintains member records and department files, and helps ensure facility cleaning, disinfection, supply, equipment, and PPE protocols are followed. The representative may lead a team responding to behavioral issues or medical emergencies. The position requires availability for flexible hours, including evenings, weekends, and holidays. Employees must complete Child Abuse Prevention training on their first day and other required training. CPR/AED certification must be obtained within 30 days of hire.
Requirements
- High school degree or equivalent.
- Be at least 18 years old.
- Three years of progressive management experience in customer service-related fields.
- Strong computer skills, including Office 365, ReClique Core, and Paycom.
- Strong communication skills and the ability to multitask.
- Excellent time management, attention to detail, and organizational skills.
- Ability to make independent, sound decisions in a changing environment.
- Detail-oriented, with a high degree of accuracy and alertness.
- Present a neat and professional appearance.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to demonstrate the Skagit Y’s mission of inclusion when interacting with members, staff, volunteers, and others.
- Complete Child Abuse Prevention training on the first day and other required online and in-person training.
- Obtain CPR/AED certifications within 30 days of hire.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for prolonged periods.
Nice To Haves
- Fluency in Spanish, Triqui, Mixtec, Russian, or Ukrainian qualifies for additional bilingual premium pay.
Responsibilities
- Create a member-focused culture, model relationship-building skills, and provide service and engagement that foster loyalty.
- Assess customer needs and promptly provide answers, options, troubleshooting assistance, or other support for a positive customer experience.
- Ensure membership staff are informed and able to communicate information to members and guests.
- Promote program enrollment when interacting with existing and potential members.
- Implement marketing efforts to maximize program enrollment and support program directors on related issues.
- Maintain cleanliness of the Welcome Center and assigned spaces, upkeep of equipment, and adequate supplies.
- Monitor, implement, and enforce protocols for cleaning and disinfecting commonly used surfaces, and ensure PPE compliance.
- Lead a team responding appropriately to behavioral issues or medical emergencies.
- Maintain member records and department files.
- Participate in mandatory staff meetings and in-services.
- Perform other duties as assigned.
Benefits
- Flexible scheduling around school and extracurricular activities.
- Medical, dental, and vision coverage for eligible full-time benefitted employees.
- Free household YMCA membership.
- YMCA Retirement Fund.
- YMCA program and merchandise discounts.
- Employee referral bonus program.
- Paid sick and vacation days, accruing from day one and eligible for use after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
