Member Engagement Manager

American Academy of Neurology • Minneapolis, MN

5d • Hybrid

About The Position

The Member Engagement Manager partners with council staff liaisons and volunteer leaders to support council operations, engagement strategies, and member participation. The role helps create a cohesive and impactful council experience by presenting to committee members, translating engagement data and insights into actionable recommendations, and championing a consistent, organization-wide approach to council engagement. The position is hybrid in Minneapolis, Minnesota, with required office work and the ability to work remotely part of the week. Travel is minimal, up to 5%, and occasional evening and weekend work is required.

Requirements

• Bachelor’s degree in English, Communications, Humanities, or a related field.
• At least 5 years of experience dedicated to customer service and customer engagement.
• Demonstrated ability to uphold the AAN’s values.
• Experience working with members in an association-style organization.
• Ability to handle confidential information.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strong analytical and problem-solving skills.
• Relevant education and/or experience exceeding the required qualifications may be substituted on a year-for-year basis.

Nice To Haves

• Certified Association Executive (CAE) credential.
• Public speaking experience.
• Experience advancing strategic programs.
• Advanced knowledge of the Higher Logic Online Community platform or a similar platform.

Responsibilities

• Partner with council staff liaisons and volunteer leaders to support council operations, engagement strategies, and member participation.
• Present to committee members.
• Turn engagement data and insights into actionable recommendations.
• Champion a consistent, organization-wide approach to council engagement.

Benefits

• Flexible work arrangements.
• Generous paid time off and holidays.
• Comprehensive wellness programs.
• Paid parental, family, and bereavement leave.
• Competitive salary and incentive program.
• 10.5% 401(k) contribution and financial planning resources.
• Paid life insurance and long- and short-term disability insurance.
• Tuition reimbursement.
• Professional development opportunities.
• Diversity, Equity, and Inclusion training programs.
• Monetary years-of-service recognition awards.
• Employee awards and peer recognition.
• Team-building events and company celebrations.
• Diversity, Equity, and Inclusion initiatives.
• Volunteer days and charitable giving programs.
• Comprehensive health coverage with medical, dental, and vision plans.
• Telemedicine and mental health resources.
• Onsite workout facility.
• Gender-neutral restroom, wellness rooms, and lactation rooms.
• Transportation subsidy.
• Flavored waters and on-site fitness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager