MEMBER ENGAGEMENT MANAGER
About The Position
The Member Engagement Manager partners with staff and volunteer leaders to strengthen member engagement across the American Academy of Neurology’s councils and other member communities. The role supports a cohesive and impactful member experience by presenting to committee members, turning engagement data and insights into actionable recommendations, and championing a consistent, organization-wide approach to member engagement. The position is based in Minneapolis, Minnesota, and is hybrid, requiring work in the office with the ability to work remotely part of the week. Minimal travel is required, up to 5%, and occasional evening and weekend work is required.
Requirements
- Bachelor’s degree in English, Communications, Humanities, or a related field.
- At least 5 years of experience dedicated to customer service and customer engagement.
- Demonstrated ability to uphold the AAN’s values.
- Experience working with members in an association-style organization.
- Ability to handle confidential information.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Proficiency in MS Word, Excel, and PowerPoint.
- Strong analytical and problem-solving skills.
Nice To Haves
- Certified Association Executive (CAE) credential.
- Public speaking experience.
- Experience advancing strategic programs.
- Advanced knowledge of the Higher Logic Online Community platform or a similar platform.
Responsibilities
- Partner with staff and volunteer leaders to strengthen member engagement across AAN councils and other member communities.
- Present to committee members.
- Turn engagement data and insights into actionable recommendations.
- Champion a consistent, organization-wide approach to member engagement.
Benefits
- Flexible work arrangements.
- Generous paid time off and holidays.
- Comprehensive wellness programs.
- Paid parental, family, and bereavement leave.
- Competitive salary and incentive program.
- 10.5% 401(k) contribution and financial planning resources.
- Paid life insurance and both long- and short-term disability insurance.
- Tuition reimbursement.
- Professional development opportunities.
- Diversity, Equity, and Inclusion training programs.
- Monetary years-of-service recognition awards.
- Employee awards and peer recognition.
- Team-building events and company celebrations.
- Volunteer days and charitable giving programs.
- Medical, dental, and vision plans.
- Telemedicine and mental health resources.
- Onsite workout facility.
- Transportation subsidy.
- Flavored waters and on-site fitness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
